Digital ID Cards are here


Cigna Healthcare has been continuing to transition customer ID cards to enable real-time updates for benefit plans and other important information, as well as offer greater efficiency, speed, and security over physical ID cards.

Digital ID cards are not new for Cigna Healthcare. Nearly all customers with Cigna Healthcare coverage have access to their digital ID card through the myCigna® app or the myCigna.com® website, and many of your patients may already be presenting you with a digital version of their ID card in your office. By the end of 2025, Cigna Healthcare intends to fully transition all customers to a digital ID card.*


* Some states have mandates that prohibit digital ID cards. Colorado, Texas, Minnesota, New York, Florida, and Georgia have certain exclusions. Patients residing in these states may continue to receive physical ID cards in the mail depending on their plan type.

 

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What this means to you

Digital ID card toolkit for providers and office staff

Resources for your patients

Frequently asked questions

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Benefits, eligibility, and ID card video

Explore enhanced online eligibility, benefits, and digital ID card look-up on Provider.Evernorth.com

What do digital ID cards look like?
Digital ID cards look the same as the physical ID cards do today and contain the same benefit information (see below).

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