Payment information at your fingertips

Now you can access your Evernorth remittance reports^* online the same day you receive your electronic deposit. Search, store, and share medical payment information without the delays of mailed reports or the hassle of paper.

Benefits of Online Remittance Reports

• View explanations of your processed medical and behavioral claims (direct deposit activity reports [DDARs] or checkless explanations of payment [EOPs]) at your convenience.
• Easily reconcile payments using a single remittance tracking number on your electronic funds transfer (EFT) report, electronic remittance advice (ERA), or online remittance report:
  – EFT report: Field 3 of record 7 on the report your bank sends to you (ask your bank to provide this payment-related information.)
  – ERA: “Reference Identification Field” (or TRN02)
  – Online remittance report: Number located on the right side of the first page
• Reduce the amount of paperwork you receive.
• View each claim within the deposit, including the service line detail paid amount and patient responsibility amount.
• Search within the remittance report for specific patients or claims.

Easily Locate the Reports You Need

• Log in to the Provider Evernorth website (Provider.Evernorth.com) > Remittance Reports.
• Search for your remittance reports using several options:
  – Deposit Amount: Search for a specific deposit amount or deposits made within a specific date range.
  – Patient Information: Search for a specific patient by entering:
• Member ID and Date of Birth, or
• Member ID, Subscriber Name, and Member First Name, or
• Subscriber Last Name, Member Date of Birth, and Member First Name

– Claim/Reference Number (the Evernorth-assigned claim/reference number located on your EOP, claim remittance advice, DDAR, and provider explanation report)
– Remittance Tracking Number (the number Evernorth assigns to your EFT; the remittance tracking number is included on the EFT file to the bank)

• If you conduct a claim inquiry search, you can also view the remittance report for that specific claim by clicking the remittance report link at the bottom of the page.

Start Receiving Online Remittance Reports

• If you are enrolled to receive EFT from Evernorth or Cigna, remittance reports for your claim payments are available on Provider.Evernorth.com.
• If you're already registered for the website and have access to claims status inquiry, you automatically have access to online remittance reports.
• Primary Administrators: If you have staff that will need access to online remittance reports, log in to Provider.Evernorth.com > My Practice > Modify Existing Users/Add New Users.

If you're not yet registered for the Provider Evernorth website, go to Provider.Evernorth.com and click "Register Now."

Once you complete the registration information and it has been validated, you can access your remittance reports online.

If you're not yet enrolled for EFT with Evernorth for your payments, log in to Provider.Evernorth.com > My Practice > Enroll in Electronic Funds Transfer (EFT) Options and complete the electronic form.

When used together with EFT and ERA, Remittance Reports can help reconcile your payments and reduce the amount of paper work

Electronic Remittance Advice (ERA)

Reconcile Your Payments Faster

Improve your office workflow and productivity, and shorten the payment cycle by enrolling in electronic remittance advice (ERA) with Evernorth. When used together, ERA and electronic funds transfer (EFT) can help eliminate claims payment paperwork and improve your cash flow – no more waiting for paper checks to clear.

What Is ERA

ERA, or the 835, is the HIPAA-compliant detailed explanation of how a submitted health care claim was processed.

Benefits of Enrolling in ERA

The ERA can be automatically loaded into your accounts receivable system, which can help:

• Reduce costs and save time.
• Reduce posting errors.
• Shorten the payment cycle.

Enroll in ERA

• Notify your EDI vendor that you would like to enroll for Cigna ERA.
• Provide enrollment information as instructed by your EDI vendor or Post-n-Track (if you use more than one TIN, complete a separate enrollment for each TIN).
• Your EDI vendor will send the completed enrollment information to Cigna for processing; Cigna will finalize your registration within 10 business days of receiving it.
• You may begin receiving ERAs on your next payment cycle

Shorten Your Payment Cycle. Enroll in ERA and EFT Today

When used together, ERA and Electronic Funds Transfer (EFT) can help eliminate claims payment paperwork and improve your cash flow.

• To enroll in ERA with Evernorth, contact your EDI vendor.
• To enroll in EFT with Evernorth, log in to Provider.Evernorth.com > My Practice > Enroll in Electronic Funds Transfer (EFT) Options.

If you're not yet registered for the Provider Evernorth website, go to Provider.Evernorth.com and click "Register Now."