Evernorth Behavioral Health's dedicated call center is available to assist practitioners and facilities providing treatment to our customers. The call center is comprised of Provider Advocates located in our National Care Center in Bloomington, MN. This team has access to customer information and can be utilized as your first point of contact when requesting information about Evernorth Behavioral Health and the customers we serve. The following are various ways the Provider Advocates can assist you:

• Verifying customer eligibility, benefit structure, financial responsibility and claims address
• Managing and resolving all claim concerns, including escalated issues
• Guidance in requesting pre- or post-authorization for services
• Assistance in reaching an assigned Care Manager for concurrent reviews
• Providing information on Evernorth Behavioral Health's appeal process
• Verifying contract status

To reach the Provider Advocate team, please call 1.800.926.2273 and select prompt # 5 for providers, then choose the appropriate prompt from the options below to reach an available representative who will assist you:

• #1 - Claims
• #2 - Eligibility and benefits
• #3 - Authorization for Intensive Outpatient Program (IOP), Partial Hospitalization Program (PHP), or Inpatient Services
• #4 - Online services
• #5 - Personal updates