Behavioral Education and Training

At Evernorth, improving your experience with us is a priority. On this page, you will find learning materials that can help you work more efficiently with Evernorth. Click the video thumbnail to learn about how to use, each video is less than 5 minutes. The remaining materials are organized by topic. Simply click on the link to access the information.

claim-status-and-reconsideration Check on the status of a claim, upload requested information, submit a reconsideration or appeal request all online. Watch this video to learn more.
eligibility-and-benefits Learn how to check patient coverage and benefits, including deductibles, coinsurance, copays, maximums and limitations. Look up benefits by category or by using a procedure code.
electronic-funds-transfer Want to receive your payments faster? Learn how to enroll and manage electronic funds transfer (EFT). Learn more by watching this video.
online-remittances View your remittance online the same day as your deposit, when you are enrolled in EFT. Learn more by watching this video.
registration-and-access Registration for is a simple process. Learn more about obtaining access to the online tools you need.
Document Title Document Type Document Size Last Updated
Electronic Data Interchange (EDI)
EDI Electronic Precertification Submission 278 PDF 679 kb 12/01/2021
EDI Electronic Claim Submission 837 PDF 793 kb 12/01/2021
Document Title Document Type Document Size Last Updated
Benefits, eligibility, and ID card look-up step-by-step guide PDF 363 kb 11/17/2022
Claim reconsiderations and appeals online: Step by step guide PDF 334 kb 02/21/2022
Eligibility and Benefits 2022 Online Resource -- 12/06/2022
Precertification appeals online: Step by step guide PDF 425 kb 02/21/2022 Website Overview PDF 1205 kb 12/01/2021
Webinars for Behavioral Providers Online Resource -- 10/14/2022
Website Access Manager Online Resource -- 09/28/2022