You may contact your website access manager and request the access you need.
If a website access manager has not yet been established for the TIN you registered for, your office will be called by Evernorth, within approximately 10 business days, to help establish one.
If you do not know who your website manager is please call our internet customer service advocates at 888.736.7499.

You may contact your website access manager and request the access you need.
If a website access manager has not yet been established for the TIN you registered for, your office will be called by Evernorth, within approximately 10 business days, to help establish one.
If you do not know who your website manager is please call our internet customer service advocates at 888.736.7499.

Please call our internet customer service advocates at 888.736.7499 for assistance.

Each group registered on the Evernorth provider website (Provider.Evernorth.com) is required to assign at least one, and up to 15, user(s) as the website access manager(s). The website access manager at each practice manages how providers within the group register for and obtain the appropriate level of access to the website.
Website access managers have three key responsibilities:

1. Obtain access and approve new users in your group for Provider.Evernorth.com
2. Assign or modify the website functions to which users in your group have access
3. Remove access for users in your group who no longer need it.

If you are a website access manager, view this Website Access Manager Tutorial to learn more or visit the Website Access Manager Resource page.

Individuals can register for multiple TINs (up to 50 TINs can be added for one user ID). After registering, you can also request access to a TIN(s) under Settings & Preferences > > Online Access > Request TIN access. This will direct your request to a website access manager for that TIN.

Once the website access managers approve your access, you will have immediate access to the roles they delegate for you.
If you register for the website (or don't have a website access manager), your office will receive a call from Evernorth, typically within 10 business days, to verify that you should have access. Once verified, you will then have immediate access.

Contact the website access manager for the provider you represent and ask them to delegate access to you. If you have more than one temporary user ID (each giving you access to different TINS), you can add the other access to your current log in by following these steps:

1. Log in with a single user ID and password or the temporary user ID and password
2. Navigate to Settings & Preferences > Online Access
3. Click on “Add TIN”

Two-step authentication is an extra layer of security at login to help prevent use of the website by unauthorized users, and further protects the privacy of your patients. When a user logs in to Provider.Evernorth.com with his or her username and password, a security code will be sent to the email address listed for the user in Settings & Preferences. Once the user enters the security code on the login screen, he or she will gain access to the website.

To help ensure we send security codes to the correct email address, it’s important that registered users of Provider.Evernorth.com verify that:

• Their email address is correct. (Log in to Provider.Evernorth.com; click the drop-down menu under the user’s name > Settings & Preferences.)
• They have access to the emails within the email box listed.

It depends. If you select the option “Remember this device” when logging in, two-step authentication will not be required for subsequent logins.

When users select “Remember this device,” a cookie is installed in the web-browser they are using. The cookie identifies the device as authorized when the user logs in again.

This may occur if:

• The cookies or the browsing history is deleted (the device will no longer be identified as an authorized device).
• You log in using a different device.
• You log in using a different browser.
• You log in after 90 days of inactivity.

Please call our internet customer service advocates at 888.736.7499 for assistance.

You should check:

• Check your verified email address in Settings & Preferences to be sure the correct email address is on file.
• Check the junk folder of your email box.
• Verify with your administrator to be sure your email is working correctly or if it may be blocking emails. The email should come from DoNotReply@Providernotification.Evernorth.com

A cookie is a small file on your computer that saves internet settings. Cookies can keep you signed in, remember your site preferences, and give you locally relevant content. Because cookies are saved to your computer, the settings they save will only apply to the specific computer and browser that you used to set those preferences. Therefore, cookies are especially helpful if you typically use the same computer and browser.
Cookies should be enabled in your internet browser in order for you to experience the full convenience of the Health Care Professional portal.

When you use web browsers, your history, temporary internet files, and cookies are stored on your computer. While these stored files can help you access information faster, they also take up disk space. If your disk is full, certain web-based applications may not open properly or run well. It is a best practice to remove temporary files on a regular basis. This is often referred to as "clearing your cache."

Generally, you can clear your cache by using your browser's settings and looking for the browser's history, temporary files, and "cookies" – and then delete them. Each browser will have help information specific to how to do this for that browser. Please look for your browser's "Help" section.

For your security, passwords expire every 120 days. You can change your password at any time by accessing Settings and Preferences > Security & Login > Site Password.

You can reset your password online. Just click the “Forgot password?” link on the log in page. You will have the option to receive a one-time passcode to your verified email address or mobile phone number to reset it. Alternatively, you can use the security questions you set up upon registration.
If you are unable to reset your password online and you are a website access manager, call us at 888.736.7499 to have your password reset. You may also contact your website access manager and request that your password be reset.

You can retrieve your user name online. Just click the “Forgot username?” link on the log in page. You will have the option to receive a one-time passcode to your verified email address or mobile phone number to reset it. Alternatively, you can use the security questions you set up upon registration.