Each Tax ID Number registered on Provider.Evernorth.com is required to assign at least one, and up to 15, user(s) as the website access manager(s). The website access manager(s) oversees registration for and grants the appropriate level of access to the website.

Website access managers have three key responsibilities:

1. Obtain access and approve new users for Provider.Evernorth.com.
2. Assign or modify user’s entitlements, or functions.
3. Remove access for users who no longer need it.

Please note: Evernorth does not need to approve new users; this speeds up a new user's access to the website and the entitlements they need.

Frequently Asked Questions

Below are frequently asked questions to help you learn more about the website access manager role.

1. How many website access managers can be associated with a provider's Taxpayer Identification Number (TIN)?

A TIN can have up to 15 website access managers associated it. Smaller providers may only use a couple website access managers, while larger providers with multiple locations may need up to 15.

We recommend each TIN keeps a minimum of two website access managers.

2. How is user access granted/managed?

As a website access manager, you are able to manage users that have the same TIN(s) and line of business(es) (Medical and/or Behavioral) for which you are registered.

• You can assign access to users: login and navigate to My Practice > Manage User Access > Add new user.
• Users can request access by clicking register on the Provider.Evernorth.com (for behavioral) or CignaforHCP.com landing page (for medical). You will receive an email notification that they registered and are awaiting approval.
• Based on the TIN(s) and the line of business for the TIN, you may need to manage user access on both Provider.Evernorth.com and CignaforHCP.com; TINs with both medical and behavioral services can be managed on either site.

3. My organization offers both medical and behavioral services. Can I manage access for both CignaforHCP.com and Provider.Evernorth.com?

As a website access manager that has access to either a TIN which offers both medical and behavioral services or some TINs that offer medical and some that offer behavioral, you will be able to use a single id and password to login to either website.

Based on the TIN(s) and the line of business for the TIN, you may need to manage user access on both Provider.Evernorth.com and CignaforHCP.com; TINs with both medical and behavioral services can be managed on either site.

4. How will I know if a new user registers and is waiting for access?

We will send a notification to the email address we have on file. Users that awaiting approval can also be found on your dashboard, which is viewable as soon as you login to CignaforHCP.com or Provider.Evernorth.com.

If you miss the first email notification, we will send a reminder if the user is still awaiting access after 15 days and a final reminder at 30 days.  

5. How can I find the users I manage?

You are able to manage users that have the same TIN(s) and line of business(es) (Medical and/or Behavioral) for which you are registered.

Login and navigate to My Practice > Manage User Access. The users who are awaiting approval will display. To see all users click on ‘All Users’ in the gray bar at the top of the table. To find a specific user, you can search for a user by name or TIN.

6. How do I know who the website access manager(s) is for a TIN?

Call our Internet Customer Service team at 888.736.7499.

7. I am incorrectly listed as a website access manager for a TIN. What should I do?

Another website access manager can remove the website access manager role by following these steps:  Login > My Practice > Manage User Access, after locating the appropriate user, click ‘View and edit selected users’. The ‘Delegate access and view delegation history report’ should be unchecked to remove the role of website access manager.

8. How can I remove or replace an existing website access manager?

Only website access managers have the ability to remove or add another website access manager by following these steps:  Login > My Practice > Manage User Access. Locate the appropriate user(s), click ‘View and edit selected users’. The ‘Delegate access and view delegation history report’ entitlement is what makes a user the website access manager.

9. I am a website access manager, but I can’t search for patients, claims, etc., why?

Because some website access managers only manage access for other staff, they may not need access to patient or claim data. Therefore, the only entitlement automatically granted to the website access manager is ‘Delegate access and view delegation history reports’.

As a website access manager, you have the ability to assign yourself access to the entitlements you need for your role by following these steps: Login > My Practice > Manage User Access > locate and select your name > click ‘View and edit selected users’ > add the needed entitlements.

10. The TIN I registered with does not currently have a website access manager. What should I do?

When a user registers for a TIN that does not have an assigned website access manager, Cigna's internet customer service team will perform outreach to identify a website access manager. This process could take up to 10 days. If you registered more than 10 days ago and your TIN still doesn't have an assigned website access manager on file, call our internet customer service team at 888.736.7499.

11. How do I remove a user’s access?

You can remove a user’s entitlements by following these steps: Login > My Practice > Manage User Access > locate and select the user’s name(s) > click ‘View and edit selected users’ > remove the needed entitlements.

You cannot fully delete a user, inactive users will be removed during routine website maintenance.

12. What does it mean when a user is ‘disabled’?

When a user has not logged in in a year, they are disabled. If the user needs to be reactivated, they will need to contact internet customer service at 1.800.981.9114

After 2 years, inactive users are removed.

13. What does preferred line of business mean?

This field will display when the TIN(s) the user is registering for is tied to both medical and behavioral lines of business. The user should select which line of business is specific to their job role.

Attend a webinar:

You're invited to join interactive, web-based demonstrations of the Evernorth provider website (Provider.Evernorth.com). Preregistration is required for each webinar. View the current schedule

The following courses are offered:

Learn about the website access manager role:

• How to obtain access for and approve new users
• Assign or modify the website functions users have access to
• Remove access for users who no longer need it

Overview of Provider.Evernorth.com:

• How to verify patient’s eligibility and benefits
• How to check claim status, submit an adjustment or appeal request
• View remittance reports
• Enroll and manage EFT
• Demographic updates