How do I determine which health care providers participate in the Evernorth Behavioral Health network?

Search the online provider directory by provider name, zip code or specialty by visiting https://well.evernorth.com/public/directory

What if I need assistance in making a referral to a behavioral health care provider?

You, your office staff, or your patient may contact Evernorth Behavioral Health by calling the Member Services number on the back of the patient's ID card. Follow the prompts for accessing behavioral health. Evernorth Behavioral Health has trained professionals available to clarify benefit coverage, discuss options, identify appropriate participating practitioners or assist in arranging an appointment with a behavioral practitioner.

What if the patient needs more urgent services?

Evernorth Behavioral Health is available 24 hours a day to assist you and your patients with urgent or emergency needs. Contact Evernorth Behavioral Health by calling the Member Services number on back of the patient’s ID card. The staff of Evernorth Behavioral Health can arrange emergency psychiatric evaluation or intensive behavioral services by a network provider, or authorize inpatient benefits as needed.