Frequently asked questions

On September 1, 2021, Cigna Behavioral Health, Inc. changed its name to Evernorth Behavioral Health, Inc. To support you through this change, below are questions you may have about this matter.

Expand/Collapse All

WHAT’S HAPPENING?

1. Why did Cigna Behavioral Health, Inc. change its name to Evernorth Behavioral Health, Inc.?


WHAT’S STAYING THE SAME?

2. Does this change how we work together?

3. Will patients receive new ID cards?

4. Are my patients' benefits changing as a result of this transition?

5. Are phone and fax numbers remaining the same?

6. Does this change my contract with you?

7. If a provider contracted with Evernorth Behavioral Health, Inc. renders services to a customer with a Cigna health plan, which company name will be on the explanation of payment (EOP)?


WHAT’S CHANGING?

8. Are email and mailing addresses changing?

9. Will Evernorth Behavioral Health have a new website for providers?

10. Are there changes to electronic transactions that I use through a vendor or my practice management system?


PROVIDER.EVERNORTH.COM

11. How do I access Provider.Evernorth.com?

12. Will I be able to perform all of the same functions on Provider.Evernorth.com as I did on CignaforHCP.com?

13. My organization offers both behavioral and medical services, or I have access to both behavioral and medical TINs. Do I need to use both Provider.Evernorth.com and CignaforHCP.com?

14. What is an identified line of business?

15. What is a preferred line of business?


ADDITIONAL INFORMATION

16. Will you continue to notify me of future changes as you continue your transition to Evernorth Behavioral Health?

17. Where can I get more information about Cigna's launch of Evernorth?

18. Who can I contact if my question isn’t answered in this document?